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Refund Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit. 

To be eligible for a credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your credit, we require a receipt or proof of purchase.

Refunds (if applicable) 
There are no refunds or exchanges on items. We will offer a credit in the amount of your purchase. We will also notify you of the approval or rejection of your credit. If you are approved, then your credit will be processed, and automatically applied to a gift card within 24 hours. 

Sale items (if applicable) 
All sales are final. Only regular priced items may be credited.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at queenclosetllc@gmail.com and send your item to: 2733 W 63rd St, Chicago, IL United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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